Privacy Policy

Last updated: 2025-12-11

Introduction

Welcome to SOVspy ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you use our share of voice monitoring service. By using our service, you agree to this Privacy Policy and our Terms of Use.

Information We Collect

We collect and process the following information:

• Email addresses and account information when you sign up using Google, Microsoft, or email authentication
• Usage data and analytics information about how you interact with our service
• Payment information when you subscribe to our paid plans (processed securely through Stripe)

How We Use Your Information

We use your information to:

• Provide and maintain our share of voice monitoring service
• Process your payments and manage your subscription
• Send you important service updates and marketing communications (with opt-out options)
• Improve our service through analytics and user feedback
• Comply with legal obligations

Third-Party Services

We work with trusted third-party services:

• Render and Cloudflare for web hosting, database, and infrastructure
• Google Analytics and PostHog for product usage analytics
• Stripe for secure payment processing
• OpenAI, Google, Anthropic, xAI, Grok, Amazon, Microsoft, Meta, and OpenRouter for text-based LLM interactions
• Authentication providers (Google, Microsoft, email services)
• Twilio SendGrid for transactional emails and marketing communications

These services may collect and process your data according to their own privacy policies.

Data Storage and Security

We store your data securely and retain it for as long as necessary to provide our services or comply with legal obligations. You can request deletion of your data at any time by contacting us.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Object to processing of your data
• Data portability
• Withdraw consent for marketing communications

Cookies and Tracking

We use essential cookies for authentication and session management. Third-party services may use additional cookies for analytics and functionality.

Marketing Communications

We may send you marketing emails about our services. You can unsubscribe at any time using the link in our emails or by contacting us.

International Data Transfers

We are based in the US but may transfer data internationally to provide our services. We ensure appropriate safeguards are in place for these transfers.

Changes to This Policy

We may update this privacy policy periodically. We will notify you of any significant changes via email or through our service.

Contact Us

If you have questions about this privacy policy or your data, please contact us at: info@sovspy.coml